There should be a 'dislike' option since I was thinking to use that on this post of yours. With due respect, please come out of your so-called hostile mentality. In this country, if you are paying for some service, off course you are entitled to the customer service. I am not trying to be rude but, please stop thinking that somebody is doing any favor to you or giving you any "Opportunity" here.. People like us, who are on H1B, already face so much opposition from so many anti-immigrant groups, this country is made up of people like us, immigrants. I know we have some limitations, but this doesn't mean any agency, who is solely, living upon the money from immigrants, is not responsible to answer. Need to be more professional, than always singing the "Favors" or "opportunity" song.